Transparency, quality, responsiveness, and partnership: these are the values that shape our daily work at Medicalis. As a specialised HR-service provider in the healthcare sector, we know: staffing services are not merely a tool to bridge staffing gaps, they are a strategic instrument to ensure care quality and continuity in a system under pressure.<\/p>\n\n\n\n
That\u2019s why we consistently focus on fairness, sustainable relationships, and compliance with swissstaffing\u2019s recommendations for collaboration between healthcare institutions and HR-service providers. This includes structured wage systems, transparent margins, and a realistic understanding of the challenges healthcare facilities face today. For us, one thing is clear: quality begins with trust, and trust begins with openness.<\/p>\n\n\n\n
Consulting at Eye Level: Because We Speak the Same Language<\/strong><\/p>\n\n\n\n Our consultants know what they\u2019re talking about because they come from the healthcare sector themselves. Whether hospital, long-term care, home care (Spitex), or medical practices: we understand the workflows, the specific demands, and the nuances of each institution. This dual expertise, clinical and operational, allows us to respond quickly and precisely to individual needs.<\/p>\n\n\n\n What sets us apart? We truly listen, we understand, and we act.<\/p>\n\n\n\n Insights from the 2025 Client Survey and Our Leadership\u2019s Commitment<\/strong><\/p>\n\n\n\n With over 3,000 active care professionals, a nationwide network of six agencies, and an eduQua-certified training centre, Medicalis has stood for competence and commitment in healthcare for over 15 years.<\/p>\n\n\n\n Our mission: to shape a care environment where needs are recognised, resources are used efficiently, and people are treated with respect.<\/p>\n\n\n\n But how do our clients experience our services in daily practice? That\u2019s exactly what we wanted to find out with our latest client survey and the results speak for themselves:<\/p>\n\n\n\n Outstanding Feedback<\/strong><\/p>\n\n\n\n Clients particularly praised the professional support provided by our interdisciplinary teams, the quality of the care professionals we place, and the equal, collaborative communication. As one manager put it:<\/p>\n\n\n\n \u201cWorking with Medicalis is very pleasant and appreciative. I\u2019ve always found the staff to be highly reliable.\u201d<\/em><\/p>\n\n\n\n Strong Directional Impulses: A Conversation with David Paulou<\/strong><\/p>\n\n\n\n For David Paulou, Director of Medicalis, the client survey is far more than a formal requirement:<\/p>\n\n\n\n \u201cFeedback is a central management tool. It doesn\u2019t just show us where we stand, but where we need to evolve together with our partners.\u201d<\/em><\/p>\n\n\n\n He highlights the strategic role of Medicalis:<\/p>\n\n\n\n \u201cWe don\u2019t see ourselves as a traditional staffing agency, but as an integral part of the healthcare system. Our goal is to develop solutions that enable sustainable and ethically responsible care. That\u2019s why we put constructive criticism at the heart of our collaboration with partners.\u201d<\/em><\/p>\n\n\n\n Transparency is a particular focus for David Paulou, in both communication and pricing:<\/p>\n\n\n\n \u201cOur partners know exactly what they\u2019re paying for. We communicate our margins openly and aim to achieve the best match between quality and cost-effectiveness.\u201d<\/em><\/p>\n\n\n\n He gives a specific example:<\/p>\n\n\n\n \u201cFor a specialised care centre, we worked on-site with the client to develop a tailored recruitment profile, precisely aligned with their specific requirements. Today, we recruit care professionals with exactly this specialisation, with impressive results: the client reports significantly higher quality and accuracy in the profiles we provide.\u201d<\/em><\/p>\n\n\n\n Medicalis Academy as a Quality Guarantee<\/strong><\/p>\n\n\n\n The Medicalis Academy is a core component of our commitment to quality:<\/p>\n\n\n\n \u201cOur care professionals complete up to five training courses per year, which we define together with our clients. This ensures that the staff we deploy are not only available, but also professionally and personally well-suited.\u201d<\/em><\/p>\n\n\n\n Our internal HR teams work closely with healthcare facilities with the goal of improving care quality and strengthening the institutional capacity for delegation.<\/p>\n\n\n\n On a technical level, David Paulou points to the development of digital tools:<\/p>\n\n\n\n \u201cOur new app is not just a scheduling tool. It\u2019s a powerful lever to make care continuity visible, plannable, and manageable. It will soon also be available to healthcare institutions to support coordination, communication, and quality assurance.\u201d<\/em><\/p>\n\n\n\n Still, for David Paulou, people remain central:<\/p>\n\n\n\n\n