Partnering for a Stronger Healthcare System: What Our Clients Say About Medicalis
Transparency, quality, responsiveness, and partnership: these are the values that shape our daily work at Medicalis. As a specialised HR-service provider in the healthcare sector, we know: staffing services are not merely a tool to bridge staffing gaps, they are a strategic instrument to ensure care quality and continuity in a system under pressure.
That’s why we consistently focus on fairness, sustainable relationships, and compliance with swissstaffing’s recommendations for collaboration between healthcare institutions and HR-service providers. This includes structured wage systems, transparent margins, and a realistic understanding of the challenges healthcare facilities face today. For us, one thing is clear: quality begins with trust, and trust begins with openness.
Consulting at Eye Level: Because We Speak the Same Language
Our consultants know what they’re talking about because they come from the healthcare sector themselves. Whether hospital, long-term care, home care (Spitex), or medical practices: we understand the workflows, the specific demands, and the nuances of each institution. This dual expertise, clinical and operational, allows us to respond quickly and precisely to individual needs.
What sets us apart? We truly listen, we understand, and we act.
Insights from the 2025 Client Survey and Our Leadership’s Commitment
With over 3,000 active care professionals, a nationwide network of six agencies, and an eduQua-certified training centre, Medicalis has stood for competence and commitment in healthcare for over 15 years.
Our mission: to shape a care environment where needs are recognised, resources are used efficiently, and people are treated with respect.
But how do our clients experience our services in daily practice? That’s exactly what we wanted to find out with our latest client survey and the results speak for themselves:
Outstanding Feedback
- 97% of respondents confirmed that Medicalis contributes to maintaining continuity of care.
- 96% appreciate the responsiveness and availability of our teams.
- 95% rated the individual support from our consultants as excellent.
- 96% would recommend Medicalis without hesitation.
Clients particularly praised the professional support provided by our interdisciplinary teams, the quality of the care professionals we place, and the equal, collaborative communication. As one manager put it:
“Working with Medicalis is very pleasant and appreciative. I’ve always found the staff to be highly reliable.”
Strong Directional Impulses: A Conversation with David Paulou
For David Paulou, Director of Medicalis, the client survey is far more than a formal requirement:
“Feedback is a central management tool. It doesn’t just show us where we stand, but where we need to evolve together with our partners.”
He highlights the strategic role of Medicalis:
“We don’t see ourselves as a traditional staffing agency, but as an integral part of the healthcare system. Our goal is to develop solutions that enable sustainable and ethically responsible care. That’s why we put constructive criticism at the heart of our collaboration with partners.”
Transparency is a particular focus for David Paulou, in both communication and pricing:
“Our partners know exactly what they’re paying for. We communicate our margins openly and aim to achieve the best match between quality and cost-effectiveness.”
He gives a specific example:
“For a specialised care centre, we worked on-site with the client to develop a tailored recruitment profile, precisely aligned with their specific requirements. Today, we recruit care professionals with exactly this specialisation, with impressive results: the client reports significantly higher quality and accuracy in the profiles we provide.”
Medicalis Academy as a Quality Guarantee
The Medicalis Academy is a core component of our commitment to quality:
“Our care professionals complete up to five training courses per year, which we define together with our clients. This ensures that the staff we deploy are not only available, but also professionally and personally well-suited.”
Our internal HR teams work closely with healthcare facilities with the goal of improving care quality and strengthening the institutional capacity for delegation.
On a technical level, David Paulou points to the development of digital tools:
“Our new app is not just a scheduling tool. It’s a powerful lever to make care continuity visible, plannable, and manageable. It will soon also be available to healthcare institutions to support coordination, communication, and quality assurance.”
Still, for David Paulou, people remain central:
“Digitalisation is important but without relationships and trust, there can be no care. That’s why we combine digital solutions with our greatest strength: our closeness to people.”
Care with Substance: Our Promise
Medicalis stands for commitment, human connection, and a realistic understanding of the healthcare sector’s challenges. Our guiding principle, “Care with Substance”, is reflected in every assignment, every conversation, and every decision.
The feedback from our partners confirms our direction and motivates us to go the extra mile. One care manager put it simply:
“Medicalis responds to our individual needs. That’s become rare.”
David Paulou adds:
“This closeness to daily reality, this ability to listen, it’s fundamental to us. We don’t just want to be a HR-service provider, but a true partner: thinking along, steering together, and taking shared responsibility.”
Thank You!
A heartfelt thank you to all the institutions that took the time to participate in our survey. It is only thanks to your feedback that we can continue to adapt our services, stay forward-thinking, and develop in line with the needs of a strong healthcare system.
Every response shows us where we make a difference and where we can grow.
Your voice is not just our compass. It’s our driving force.
